Refund, Return, and Order Cancellation
We understand that sometimes customers are not satisfied with the product, mistakenly place the order, or just want to change their opinion. For this purpose, we have compiled clear policy guidelines that you can follow.
This policy applies to all orders, all products, and all categories.
Refund & Claim Policy
All the products delivered to the clients by The Box Lane are according to the design and specifications chosen by clients. However, if you find the packages unsatisfactory, get in touch with us at Quote@theboxlane.com within 3 working days. It is recommended to make a clear video of unboxing and the defect you noticed. This video proof might be required for verification purposes.
Our team will evaluate the case. If it is just a misunderstanding, we will guide you appropriately. If there seems to be an actual defect, we will ask you to send the products to us at company’s warehouse.
Manufacturer Defects
If the defect is from company side, we will be responsible to reprint the complete order. You will have to ship back the entire order within a week to us at your own cost. Based on the number of boxes, we will tell you an approximate duration after which the reprinted packages will be transported to you.
User Related Issues
If the defect is proved to be found due to customer mishandling or accidental damage from the users side, the process for a refund is different. In this case the printing, billing, product setup, and transport cost will be deducted from the refund amount.
The final decision whether the defect is from company’s side or client side will be made by the company, based on videos, photographs, and product evaluation.
Order Cancellation Policy
We start the printing process immediately after you finalize an order. However, you have up to 4 hours to request order cancellation once you have approved it. A cancellation fee of 5% will be charged on the total cost for all orders.
After the order has been processed, there is no chance for cancellation. However, we can provide you with the free warehouse facility, so you can request shipment whenever you need it.
For further queries, you can directly reach out to us at our live customer chat support. One of our representatives will answer your queries and provide you with the required information. You can also contact us at (484) 224-2666 or email us at Quote@theboxlane.com.
